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Good product, horrible customer service, January 10, 2007
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Reviewer: Ilissa from Chicagoland
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Ilissa
saw things this way
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Overall Grade
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(4) |
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Pros:
Beautiful furniture
Cons:
Horrible Customer Service
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My husband and I bought our nursery furniture from Bellini. We chose it because of the quality and, quite frankly, the customer service at our store. Well, do we regret our decision. First of all, our daughter came a month early. We called the store and asked that the delivery of the furniture be expedited due to this unforseen situation. No go. They were no help at all and my daughter's furniture was not there when she got home. Second, and worst, like another customer our crib rail was not installed properly
(we didn't realize this at the time) and about 5 months later it would not go up and down at all. We called our store and got no answer for days. Finally decided to go there and the store had just shut down. Out of business. They left a number for us to call and so we did. My husband and I both spoke to a man named Irving (the acutal owner of Bellini) who could not have been ruder to us. Basically told us that despite their 1 year warantee there was nothing that they would do. He explained to us what he THOUGHT was wrong with the crib and how to fix it but clearly told me that there was no way he would honor the warranty. They do not stand behind their product or their warranty--and were quite rude in letting us know this. I do not recommend this store because if something happens and the store closes down you are out of luck!!
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