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View Full Version : Old Navy/Gap Billing Question


Toba
09-01-2011, 03:26 PM
I placed a pretty large order for back-to-school stuff from Gap and Old Navy (for those that don't know, you can order from from both and a few other stores and they are all billed and shipped together) about two or three days ago. As soon as I placed the order, they billed my debit card almost $400 (which was correct). Today, my husband just called and they billed the $400 again. Both are pending but are holding up funds through my debit card ... so instead of being "charged" $400, I've been "charged" $800. I don't ever remember them doing this before (I order from them all the time, albeit not usually this large of an order). Should I call them or wait and hope one of the charges falls off the debit card?

elbenn
09-01-2011, 03:37 PM
I would call.

Toba
09-01-2011, 03:44 PM
Thanks, I just did .... the first charge is a hold and then they bill it when it's shipped. She said the first one should fall off tomorrow or Monday. Glad we didn't need the money or anything. It seems ridiculous to hold it for literally one day before it ships. If at the time of shipping and the money wasn't there, then just don't ship it. Geez.