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I know this is probably a dumb question but I thought I should check first--Do I have to pay for return shipping if I have Amazon Prime? I got my niece the wrong lego set. I am probably going to try returning it to ToysRUs for credit but am not sure that would work either. So I am wondering if there is any possibility that Amazon pays return shipping for Amazon Prime.
Depends on the item and whether you bought it from amazon or a third party seller. Go to Your Account, search for the order and click on return items for more information.
If it was your mistake, then you have to pay for return shipping. If it was their mistake, they will pay for return shipping.
If it's a baby item, they claim it's covered by free returns for 365 days. I'm assuming that includes free shipping. I've returned 2 things to amazon in the many years I've shopped there, and not had to pay shipping in either case. One was their error, the other was just my preference - I called them and they emailed me a free ship label. So call!
If it's a baby item bought directly from Amazon, you can return it within 365 days, free of charge. I've returned big packages of diapers that way twice now. Just have to go to Your Orders and complete the directions for returning items.
Prime includes free return shipping. Ive returned stuf and they reimbursed me for the shipping, OR they emailed me a pre-paid shipping label which I could just print out and stick to the parcel
Does it really? Do you have a link to where it states that on Amazon's site?Quote:
Originally Posted by momm
yes, I'd love to know this too.Quote:
Originally Posted by ett
ETA: wow, less than a 2 minute call and apparently it's a prepaid label amazon just sent to me. SWEET!!! Easy, easy, easy! let's hope the refund goes back on our CC just as fast/smooth :D
Same here, I've never heard this before, and I had the paid prime membership until Amazon Mom came about.Quote:
Originally Posted by ett
The only time this has been true for me (and I've had paid prime in the past) was if I was returning a defective item. They always pay for returning shipping in that situation.Quote:
Originally Posted by momm
PRime does not include free returns. I have been Prime for a long time and only if the item specifies "free returns" in the description or there is a defect/mistake on Amazon's part do you get free return shipping. Otherwise, you pay. When you go into your Order History, there is a "return item" button next to everything you have purchased and that walks you through your return options and the cost of each option (to you).
so wait, if amazon emailed me a pre-printed UPS label, will the price/cost be deducted from my refund once they receive the item from me, then credit the CC amount, minus the ups fee??
didn't really think of that one, LOL