I am not sure about these stores as far as buying furniture, but a lot of people have problems in general getting furniture that is damaged. There are several threads on people getting damaged Sorelle cribs and having difficulty getting replacement parts. For the crib, I would highly recommend jdee.net. They have excellent customer service and will not put you off. I checked their site and they have the Wendy crib for $490. I paid a little extra for a crib just to get it from jdee.net in case there were problems. As far as delivery time, you just have to check the website or call the distributor to see if they have them in stock or if they have to order the item. I got my crib within a week. I know for a lot of gliders, they have to be ordered and can take a long time. Dutailier can take 12 weeks, but I don't know about best chairs.