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Playtex Diaper Genie Customer Service is AWESOME!
I have a Diaper Genie that I love and I've been using it for almost 3 years. It is the older style (wide opening) with the clear pink plastic lid and the cutter that attaches to pegs on the lid.
Recently one of the pegs fell off and I called up Playtex to try and find a new lid. It is really annoying when the cutter is falling onto the opening all the time!
I got sent to a voicemail system, told them what part I needed and gave them my name and address.
Yesterday (1.5 weeks later) in the mail I received a new lid. But it is not the same lid I have, it is the NEW lid with the cutter built-in! I had seen those when they came out and longed for the upgrade. And now I have it for free!
Obviously it is in Playtex's interest that I keep using the DG because then I buy their refills. But I am still impressed by the customer service that sent me a replacement part for free with no questions asked.
Kudos to them!
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Oooh - good to know! One of the pegs on mine recently broke, too. I tried super-gluing it, and it didn't work :(. I'm cding most of the time, but would still like to HAVE one. I'll have to give them a call! Thanks for the info!
Edited to add: I just called and they're sending me the new lid too! Woohoo! She said they no longer make the old lids, so she'd send out the new one. I actually talked to a woman, so maybe you called after hours? Anyway, for anyone else, here are the phone numbers:
800-222-0453 (U.S. Residents)
800-387-1300 (Canadian Residents)
Thet were so accomodating that my opinion of them just shot up about 17 notches! Thanks, Helen, for the heads up!
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Sarah,
I'm glad your opinion of them shot up. I'm really annoyed with Playtex! I called a few weeks ago to find out why they no longer sell replacement straws for their straw cups and they told me there was no demand for them. Argh... I need more straws and I can't believe others don't. I don't think they were making enough money and now if you lose a straw, you have to buy a whole new cup to get a new one.
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RE: Playtex Diaper Genie Customer Service is AWESOME!
I'm SO glad you posted this! Our pegs have broken off too, and we have been keeping the cutter in a drawer in DS' room. It never even occurred to me to ask for a new lid...
I'm going to call them on Monday!
Thanks.
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Good to see I'm not the only one with this problem! :-)
Maybe that's why they changed the lid? I had heard it was because some people had trouble positioning the cutter when using it, but maybe the peg thing was an issue too.
Anyhow, I'm glad I could help out by letting you know. Certainly if something else on my DG breaks down I'll be calling them to let them know. :-)
And Sarah, I could very well have called after hours. As you know when you call at 3 pm in CA it's just too late for those poor East-Coasters to answer the phone. :-)
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Maybe you could surf the Big Lots/Closeout stores and find a bunch cheaply?
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Woo hoo! I just called and they're sending me a new lid, with cutter! Yeah!
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Hey, great idea. Our little "peg" fell of when we moved. They're sending me a new lid, too. I hope it fits...
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RE: Playtex Diaper Genie Customer Service is AWESOME!
My lid is broken too (older pink colored lid)! Anyone have the number handy???
Thanks in advance!
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RE: Playtex Diaper Genie Customer Service is AWESOME!
Sarah posted it in the first reply. It should also be in your instruction book. At least that's the number I used!
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