Timeless Bridal Collection by Darlene Masucci

[positano]

Dear Hershey1 - thanks for your information. No wonder 'red flags' went up when I was there.

I have since found the dress of my dreams at Ines di Santo salon.

For brides looking at Timeless, if the fabric type is important to you, be sure to ask questions. They described the dress I was looking at as Silk-Satin and Italian-Silk-Satin. When I probed further, I found out it was made of a Polyester blend fabric - not real Italian Silk. I felt very warm in the dress that I was considering because the fabric did not breathe (and it was even strapless!)

The gowns look lovely, so if silk doesn't matter to you, don't mind this - just know what you're buying :)

[weddingdress]

I will buy a Gianna dress from anyone selling it. Thanks.

[ronkenator]

If you are willing to sell your gianna dress, i am very interested in purchasing or renting it.

please contact me to discuss terms.

thank you.

>I purchased my bridal gown from Timless Bridal in Feb 2004 -
>I was married in October 2004. I am recommending to ALL
>brides - DO NOT USE TIMELESS BRIDAL!!! I had an AWFUL
>experience with this company, and have since opened a
>complaint with the Better Business Bureau. They must have
>their sales pitched memorized, and choregraphed because I went
>through the same thing when I visited their showroom. I am
>attaching the BBB complaint that I filed shortly after my
>wedding.
>
>COMPANY OR ORGANIZATION INFORMATION:
>
>Timeless Bridal Collection, Inc.
>1385 Broadway-Ste. 1214
>New York, NY UNITED STATES, 10018
>(212)302-5777
>
>COMPLAINT INFORMATION:
>
>Date Received:11/19/2004 10:30:21 AM
>Primary Complaint Classification: Product Quality
>Secondary Complaint Classification: Service Issues
>Complaint:
>The basis for my complaint against Timeless Bridal is product
>quality.
>
>I entered into a contract with Timeless Bridal on Feb. 28,
>2004 to purchase a wedding gown for my wedding on October 23,
>2004. My dress was custom made to fit my measurements.
>Alterations were not included in the price of the dress.
>
>On September 28, 2004 I paid $100 to have my gown altered. I
>returned on October 8, 2004 for the final alteration and
>picked up my dress.
>
>On my wedding day - October 23, 2004, I noticed a slit in the
>seam on the bodice of my dress. I was horrified!
>
>When I returned from my honeymoon I contacted Timeless Bridal
>and told them about the slit in the seam and asked if the
>seamstress could repair the dress. I was told someone would
>get back to me.
>
>After a week without a response - I called Timeless Bridal
>again and inquired about my dress. I was told that the
>seamstress would not fix the dress and that I should have it
>fixed on my own. I told them that if the seamstress had done
>quality work - the seam should not have torn. I was told once
>again - that they will not do anything for me - and that I had
>to pay for the alterations myself.
>
>In addition the service that I experienced at Timeless Bridal
>was horrific! When I purchased the dress I was told that I
>would receive a picture of my dress so as to coordinate my
>flowers, hairstyles ect. I was told the dress was new and was
>in a series of fashion shows. Once they got a photo from the
>fashion shows they would give it to me.
>
>I inquired every month from the time of purchase and was told
>in Sept (one month before my wedding) that the dress was NEVER
>photographed. I told them I needed the dress for my hair
>design and flowers - and they told me to "Get a picture from a
>magazine of a similar dress." I told them this was
>unacceptable - they proceeded to tell other brides shopping in
>the showroom to "Ignore (me), we told her she wasn't going to
>get a picture".