OK, so I just lost a whole post...aaaaaargh! Going to try to rewrite it...
I brought DH's Omega watch into Tourneau today to have the battery replaced. Besides for monetary value (about $1750), this watch also has sentimental value as it was a wedding gift to him from me. Anyways, I picked up the watch after an hour and paid the $60 fee for replacing the battery. DD was crying in her stroller, so I quicky checked to make sure the watch was ticking, and then left. When I got home and gave the watch to DH, he immediately noticed that the back of the watch- the "plate" which they need to remove in order to access the battery compartment- was badly scraped and scratched. Very noticeably so. Its as if they just forcibly pried open the compartment without any regard for the fact that they were scraping and damaging the watch in the process! The whole edge of that round plate is very chewed up, and there is a big scratch across the plate itself. Of course, this is all on the back of the watch and technically not noticeable when worn. But DH is very upset- if he wasnt concerned about scratching the watch, he could have changed the battery himself! The whole point of paying someone professional to do it, is to make sure this doesn't happen.
So now, DH wants to call Tourneau in the morning. The question is, what exactly is expected of them? We have no way to prove that the watch was damaged by them, and even if we COULD prove it- what exactly can they do about it? I don't think this is repairable. Refunding us the $60 wouldn't help either. What do you think? I would really like to have an idea of what is fair to expect before calling, or else I have a feeling that this call will go nowhere.
WWYD?