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What do you say to someone whose friend or family member passed away?
In the past two days, there's been two unexpected deaths. I don't know how to console the person whose friend or family member passed away. I start off with, "we're so sorry for your loss" and then silence. One of them just cried and cried and cried. I felt so bad because I didn't know what to say. Since it was over the phone, I couldn't reach out and hug them. What else can I say?
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