I ordered the Duo stroller from Zulily on 10/22 and finally received it 11/11 (3 weeks later). The carrycot came in a separate box, but they called and said it was the wrong one, so they said they were going to mail a new one as well as the raincover that was supposed to come with the stroller but never arrived. Also the handlebar foam was dented in multiple places. I called them 11/15 and they had me email pics of the damage and said they would check with Mountain Buggy and get back to me. I never heard back from them and am still waiting for my rain cover and carrycot. So I called Zulily today and they said they would be shipping "soon" and when I asked them about the handlebar they said they would talk to MB again. Zulily left a message on my phone saying they would send a new replacement stroller to me. But then they sent an email saying that actually, they would not be sending a new stroller and that I needed to contact Mountain Buggy directly about the handlebar. They did give me a $50 credit, but I am still annoyed because it's been over five weeks and I still don't have the complete order. And if they weren't going to do anything about the handlebar they should have told me right away so I could have contacted MB myself and gotten it fixed already. I think the problem with Zulily is that they don't actually stock anything that they sell. The stuff has to be shipped first from the manufacturer to Zulily and then, after more delay, from Zulily to the customer so that makes it slooowww. I too am spoiled by Amazon and diapers.com fast shipping and good customer service. Plus they don't seem to stand behind what they're selling if it's defective. Not happy I gotta say.