Same thing happened to me with the messenger bag. I sent them one email, didn't get any response and waited about a week and resent the email. This time they did respond with issuing a refund, although I would have been much happier with the bag...

I would send another email.



Quote Originally Posted by smiles33 View Post
I'd be so disappointed, too! Why "tease" with the shipping notice and UPS label if they don't have it? Sigh. How long did you have to wait to get a live person? I really wanted that Timbuk2 roller bag and it supposedly shipped but it wasn't in the box. They still charged me for it, though, and it's been 2+ weeks now since I emailed them. I'm dreading the call, though.