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  1. #1
    Join Date
    Feb 2010
    Location
    Orange County, CA
    Posts
    776

    Thumbs down mystrollers.com customer service heads up

    I had a frustrating morning dealing with mystrollers.com this morning so I thought I would give everyone a heads up...

    Long story short- I ordered a mattress last Tuesday with the 10% discount code shown on the website. Four hours later I got a 15% discount code in a different email box (so not generated from the order). I emailed them to see if I could apply it and did not get response.

    Today, I contacted them via their live chat to inquire if the order had shipped, any update, etc and was told the order was on hold due to my email. So instead of contacting me to tell me they couldn't use the new code they just waited for me to contact them? She said I could proceed with my original order or cancel and place a new one with the new code. So I said I would cancel and reorder but I tried it while I was on chat with her and it then changed the shipping from free to $199. When I asked her about this she said that "oh they must have changed the shipping". So in an effort to avoid any more hassle (even though the coupon didn't state any restrictions re free shipping) I said I would just proceed with the original order. Her response... Oh, its too late, sorry.

    Needless to say, I will be taking my business elsewhere...





  2. #2
    cntrymoon2 is offline Platinum level (1000+ posts)
    Join Date
    Jan 2010
    Posts
    1,189

    Default

    That's ridiculous! I hope they see your post and realize how much potential business they will lose from it

  3. #3
    Melaine's Avatar
    Melaine is offline Pink Diamond level (15,000+ posts)
    Join Date
    May 2008
    Posts
    19,080

    Default

    Ugh what a pain. Thanks for letting us know to avoid.
    homeschooling mama to crazy curly twin girls
    and my sweet baby boy

    Created by MyFitnessPal.com - Free Calorie Counter


  4. #4
    Join Date
    Feb 2010
    Location
    Orange County, CA
    Posts
    776

    Default

    I'm glad others agree, I was hoping that my frustration wasn't exaggerated by pregnancy hormones

    I ended up ordering the mattress from amazon for more, but at least their customer service is better...





  5. #5
    swissair81 is offline Diamond level (5000+ posts)
    Join Date
    Feb 2007
    Posts
    5,859

    Default

    That is absurd.

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