Disneystore.com Disaster
I have placed only 2 orders at disneystore.com and both have been messed up. I have not found CS to be particularly helpful and I have wasted my valuable time due to the store's errors. The first time I ordered, I received my order in 2 shipments. About 2 days after the initial delivery, I received a duplicate shipment of one of the boxes. I took the items to the B&M Disney Store and they had no idea what to do. On-line CS said that they would e-mail me a UPS return label and then schedule a pickup. I never got a label, but did get a notice that UPS tried to pick up the package. I had to make another call to CS about the label.
In my second order, I ordered 10 Disney princess night shirts. 7 days after placing the order, I received a box from disneystore.com. I opened it to find an assortment of Minnie Mouse and Daisy Duck items. Nothing that I ordered was in the box, although a packing slip for my order was in the box. I called CS immediately. I waited on hold for a CS rep to answer, explained the situation, told I would be put on a brief 1-2 minute hold while she investigated and wound up being on hold for 15 minutes. She came back to check on me and then put me back on hold for another 10 minutes. She said she placed a replacement order for me. That was 9 days ago and I still haven't received it. I contacted CS to request a tracking # and was told that there is no tracking # yet because my order is so large it is taking extra processing time and hasn't yet shipped. Seriously? I ordered nightgowns and they screwed up the first time so you would think there would be some sense of urgency in getting the correct order to me. But, no one cares. I am wondering if my items will arrive before the 30-day return period elapses. It is ridiculous and I will never order from disneystore.com again.
Mommy to Justin (13 years) & Ashlyn (8 years)