I ordered a playset from this site and I am regretting it. The CS ladies are so clueless. After confirming my shipping date last week, they now tell me it was too late to load the swingset into the truck. Are we not in 2012? Their operation seems to be stuck back in the 70s. They still cannot give me a definite shipment date and I am annoyed as I wanted this installed right after we moved into our new house. Should have gone with Walmart. Would have probably gotten better CS as unbelievable as that sounds.