My daughter has had a Landsend backpack for 2 years. The zipper on the front pocket just broke. I chatted with Lands End and they don't fix zippers and she said that it would only be covered under the warranty if I felt as if it should have lasted more than 2 years. I don't want to spend the money to send it back if they are just going to say tough luck.
Has anyone had any experience with Lands End and backpacks? I know that REI would take it back in a heartbeat if it were theirs.