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  1. #1
    chlobo is offline Emerald level (3000+ posts)
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    Default Lands End backpack broken zipper

    My daughter has had a Landsend backpack for 2 years. The zipper on the front pocket just broke. I chatted with Lands End and they don't fix zippers and she said that it would only be covered under the warranty if I felt as if it should have lasted more than 2 years. I don't want to spend the money to send it back if they are just going to say tough luck.

    Has anyone had any experience with Lands End and backpacks? I know that REI would take it back in a heartbeat if it were theirs.

  2. #2
    elliput's Avatar
    elliput is offline Diamond level (5000+ posts)
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    I'd send it back. They should replace it with an equivalent new model for you.
    Erica
    DD 1/05
    DS 9/08

    Since one just does not simply walk into Mordor, I say we form a conga line and dance our way in.
    Excuse me, are you in a play​?

  3. #3
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    I think that's a weird response. I would expect a backpack to last more than two years and I would send it back and expect a replacement. You could try talking with a different CS representative.

    Catherine

  4. #4
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    I agree that it's a weird response. I fully expect they will replace it with a current model. That's their policy.

    All that said, two years for a kid's backpack is pretty good. I think that's what the cs representative was trying to get at. Kids, even the most gentle kids, are rougher on things than adults. Zippers get pulled, yanked etc. Bags get overstuffed, dropped on the ground, stepped on.
    DS1 - 8
    DS2 - 5
    DS3 - 5
    Rescue Rott - 3

  5. #5
    larig's Avatar
    larig is offline Diamond level (5000+ posts)
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    Quote Originally Posted by elliput View Post
    I'd send it back. They should replace it with an equivalent new model for you.


    Guaranteed. Period.

    If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
    http://www.landsend.com/customerservice/returns/
    L, mommy to my one and only, super-sweet boy, G 6/08

    I'm pro-big bird, and I vote.

  6. #6
    swrc00 is offline Platinum level (1000+ posts)
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    I would call back and talk to a different representative. The backpack is now defective and not functioning. I would ask for a manager if you get a similar response. I am really surprised by the response.
    DS - 11/08
    DS2- 2/13

  7. #7
    LD92599 is offline Diamond level (5000+ posts)
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    I exchanged a lands end backpack for the same reason. Call back.

  8. #8
    KrisM is offline Clean Sweep forum moderator
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    I'd call back again, too. If you bought it online, they should have no problem returning it and getting you a new one. If you bought it at Sears, you'll need a receipt, unfortunately.
    Kris

    Mom to:
    DS1 4/2004
    DD 6/2006
    DS2 7/2008

  9. #9
    MamaMolly is offline Red Diamond level (10,000+ posts)
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    IMO they cost more but you have their guarantee behind it, so that makes the higher initial price 'worth' it. I'd send it back.
    Molly
    Lula '06 outgrew her allergy to milk & eggs, still allergic to peanuts and cats
    Dolly '10

  10. #10
    AnnieW625's Avatar
    AnnieW625 is offline Black Diamond level (25,000+ posts)
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    If you have a Sears with a Lands End take it back if you really think it should have lasted more than 2 yrs.
    Annie
    WOHM to two wonderful little girls born in April
    DD E, 8
    (Frontier 80 booster, Graco Turbo high back, & a Harmony Cruz)
    DD L, 4
    (BLVD70, Frontier 90, & a Safegaurd Go)
    baby 2, 4-2009 (our Tri-18 baby)

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