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  1. #1
    Join Date
    Aug 2008
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    827

    Default Amazon quietly scraps price match refunds

    Over the past month, according to the blog TechCrunch, the e-commerce giant Amazon has quietly scrapped its informal policy of offering refunds when the price on a product changes soon after after making a purchase.

    The new policy does not affect televisions, for which Amazon will still offer price matching.

    Prior to the change, Amazon often offered customers a refund if the price on a product dropped on Amazon.com within seven days after a purchase. Amazon denies that a change in policy has taken place, insisting instead that customer service agents merely made exceptions for customers in the past, TechCrunch reports.

    The change comes following the launch of third-party apps designed to help customers take advantage of the policy, from startups like Pribus and Earny, a co-founder of which told TechCrunch he first noticed the quiet shift from Amazon in early May.

    In a statement to TechCrunch, Amazon declined to address the matter directly, saying instead that the company discourages customers from giving their login credentials to third-party apps.

    “Our customers expect to come to Amazon and find the lowest prices and we are obsessed with maintaining that customer trust. We work hard to find the best prices out there and match them for all customers every day. Further, we take customer security very seriously and want to remind them not to share their Amazon account credentials with anyone.”


    http://www.msn.com/en-us/money/compa...QCH?li=BBnbfcL

  2. #2
    Join Date
    Feb 2008
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    I thought they got rid of that a long time ago.

  3. #3
    Liziz is offline Emerald level (3000+ posts)
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    Bummer -- I saved over $50 this past Christmas season due to that policy.
    Lizi

  4. #4
    ahisma is offline Diamond level (5000+ posts)
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    I think it's because of the third party apps that track changes and automatically email Amazon for you.

  5. #5
    vonfirmath is offline Diamond level (5000+ posts)
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    Enh. If it wasn't a formal policy in the first place, it seems they have just tightened it up due to the informal customer friendly exceptions being taken advantage of. Par for the course. A lot of returns at companies have had to be tightened for the same reason -- the policy got taken advantage of.
    Married 3/04
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