I HATE AT&T customer "service"

[Sillygirl]

No service is more like it. I called a month or two ago to see if I could get an iPhone 3 with service in a bundle with our landline and cable service, which are through AT&T. After literally an hour on the phone with a rep who was clearly working in a Bangalore call center, she swore up and down that she would call me back within ten minutes, then never did. I tried the local AT&T store, heard the price of the iPhone and all the extras, and had them offer me $5 off for a bundle. Except the other accounts are in my husband's name, so they couldn't offer me the bundle, unless I wanted to pay extra to change the name on the account later. No thanks. I hiked over to Verizon and bought a Droid, which I'm very happy with.

Two weeks later, we get two cell phones in the mail from AT&T - they've signed us up for two wireless accounts. WTF? I called and they told me I could mail the phones back at my expense if I wanted to cancel. I told them it would be a cold day in hell before I did that. Every week, they call, asking why we haven't activated the phones, I explain we didn't order them, and if they send me a shipping label, I'll return them. They never do.

Now it's been more than a month, and AT&T tells me I'll be charged a $30/phone restocking fee because I didn't cancel within 30 days. I explain AGAIN that I never ordered the damn phones in the first place, and they say they'll waive the fees if I pay to ship them back right away. Nothing doing. They say they'll waive the fee if I return them to the AT&T store. I won't do that until I have something in writing that the fee has been waived, because at this point I don't trust AT&T an inch. They say they can't do that, I point out they're a billion dollar company and somebody must be able to hit a "Print Screen" button and stick it in an envelope. They say the store manager will be able to do that, but he's not in. I tell them to call me when he's available. I never hear back.

Last night, AT&T called again, wanting to know why we haven't started our wireless service.

I am seriously considering dropping our landline.