Preschoolians CEO FROM THE HEART

Hello I am Jeffrey Silverman, CEO of Preschoolians.... I am going to take one deep breath and state my true, personal feelings. I sincerely hope that each person who has posted something on this thread had the courage and sincerity to reply to me... here in this public forum.

Preschoolians is a work of the heart. It is a company made up of people (human beings) who honestly care. Sure this is our job and yes we do this to feed our families and to prosper. However our blood, sweat and tears go into every shoe we make, every e-mail we send, every phone conversation we have, every late run to DHL to get shoes to customers because they need them - I could go on and on and on.

We never every try to say that we are perfect or that we do not make mistakes. We are also very honest we are not a big company and our business has grown 400% every month for 4 months in a row. The business has grown via word of mouth. We are very humbled by this growth but did not plan for it. We are working day and night to keep up with it.

Every person who has ever confronted us with a problem or a mistake has been satisfied. We do not judge the quality of a complaint or an issue- the customer gets what they want period... any person who has not found that should e-mail us or call us or if you must post on a board-- we are not the type of company that needs to be pushed into doing the right thing because of a negative post- ask around and tell me if a person who has brought something to our attention did not get what they wanted- all the time

We do not think about making money- we think about satisfying customers at any expense. We will admit we have a motive- if people feel comfortable to complain we can improve every thing and any thing- so it is worth it-

The thread here is an issue where the customer did not get a reply to this quality issue- it seems we did not get the submitted request- we never ever turn down a quality issue ever no matter what- we always take care of customers- so if the customer had contacted us at 800 998 1322 and said hey I submitted something and never got the shoes or a reply- we would have sent the shoes DHL at our cost- but we just heard from the customer this evening-

In closing I want to personally thank you all for your business and for your input- we sincerely- thank you for all comments (good and bad) and will never, ever fall down on customers requests- (try us and see)- again I did not say we would not make mistakes- we are human but should be judged for how we fix mistakes and if they happen again and again-

I am sure that 99.9% of the companies and their CEO's do not care nearly as much as we do- but this does not cause me or our employees to rest- at 10:50 est time we are still awake working and replying -

HAPPY HOLIDAYS and thanks for the opportunity to be a part of your lives

Jeffrey Silverman

[egoldber]

"I sincerely hope that each person who has posted something on this thread had the courage and sincerity to reply to me... here in this public forum."

Excuse me??? This is a public message board for parents to share their experiences with baby products. It is NOT a forum for companies and company owners to come and intimidate their dissatisfied customers from sharing their experiences. I think that your post is extremely inappropriate.

sorry, meant to actually be a reply to Jeff, not you beth.

Thanks for your note... we are not intimidating in any way and sorry if it came across that way- we are reaching out and trying to solve frustrations and make every experience better. MY apologies if we offended you. I have beent old by the board itself and many of our customers that it is welcomed for companies to post in an effort to clear up mix ups etc. Again sorry if we offended you- this is not our goal. THe goal is to bring satisfaction to each and every customer. Happy Holidays.

I also think that it's a bit obnoxious that you posted this not only here on this new thread, but several times on the thread where your customers had a complaint. Extremely inappropriate and uncalled for.

edited to clarify that I only meant it was obnoxious to have posted this so many times.... not to offend the owner of preschoolians

[egoldber]

Owners are allowed to post in repsonse to questions. But it is, IMO, a very different thing to come into a thread where people are voicing concerns and make what is CLEARLY a pitch for your company.

And to use statements that amount to "I hope that the people who complained will have the courage to do it to my face" is an intimidation whether you meant it that way or not. Although I doubt you are that disingenuous.

I have alerted the Fields to these posts and hope that they will weigh in on this matter.

Again sorry to offend you as well. Imagine yourself. You put your blood, sweat and tears into something- and take care of every customer issue no matter what; would you want a chance to speak your mind??? Moreover not to speak your mind but to let people know who have had a less than satisfactory experience (who have not contatced the company) that the company wants to make them happy- I am at a loss to undertand why this is obnoxious or uncalled for- it is sincere and from the heart and not thing more and sorry to have offended

Thanks for the clarification- not sure how my response is a plug for Preschoolians- we are admitting mistakes and volunteering to "right" any mistake- and the lagnuage maybe a bad choice for which I apologize- the sentiment is:

If people want to be satisfied and have a positive experience, let us know because we will amke sure of it-

SOrry again and happy holidays

I think everyone needs to take a deep breathe. Let the man voice his thoughts too. He has the right to explain hsi side as well-imo. Maybe others disagree, but some people and great experiences with preschoolians-this particular situation could just be a mistake. Look at Gymboree and the game and cs problems but many of us still shop there. Wouldn't it be nice if someone from there came to explain?

I believe Jeff just wanted to make things right and tell everyone that if you have an issue email him first and see/ let him fix things-make them right. And before you jump to a conclusion that he's in the wrong.

Remember he was nice enough to do the co-op to begin with and many of us/you took part. He spent lots of time answering questions and being very helpful. Let's give him and his company a break here!

Mr. Silverman, I find your posts (all 3 of them) extremely offensive.
I am actually rather flabbergasted.

As someone who once considered shopping with your company, I can assure you Preschoolians have been crossed off my list.

Customer service does not equal harrasment of people who voice negative opinions.