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#1
10-08-2010
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Question on Lands' End Return to SEARS
Do I need to put everything back in the plastic bags with the bar codes? I haven't returned something to Sears in a while and I can't remember. I have a ton of stuff to go back and am wondering if it is best to sort it out now and put them back in the bags to expedite the return or do they need to unpack all the items anyway?
I know for Gap returns they will scan the bag b/c stuff comes without tags... 
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#2
10-08-2010
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As long as you have the receipt, I don't think you need to do that. I always bring the bags with me (if I save them.) Never had a problem.
If you have a receipt, they'll take anything back, any time and give you what you paid for it! I think it you don't have the receipt, they give you most recent price.
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#3
10-08-2010
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Yes, keep them in the bags.
Beth
__________________
ds1 '02  ds2 '07 
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#4
10-08-2010
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My experience a few months ago was this...I had the receipt but not the plastic bag. The salesperson gave me a REALLY hard time...I called LE when I got home to lodge a complaint and was told that a bag is not needed. Just for future reference they also must take anything back - period - just like the LE guarantee states, even without a receipt and that includes returns to Sears stores.
__________________
Tami, mom to 2 boys DS1 - 2/05 DS2 - 5/07 DH - BillK
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#5
10-08-2010
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I have always put it in the bags to make it easier. Our local Sears doens't carry the Lands End stuff anymore and I swear sometimes they act like I am trying to return something from Mars. I figure the easier I can make it the better!
__________________
Kelly DS 1 12-02 DS 2 12-04 DD 07-08
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#7
10-08-2010
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Last time, I had most bags, but not all. There is a number on the tag inside that matches to the receipt (which I had), so it wasn't an issue.
The LE desk was busy, and a Sears CS was doing my return. She said it would go on a gift card because it was past 90 days and the LE CS said, no, we take it anytime and I did get a CC credit no problem.
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Kris Mom to: DS1 4/2004 DD 6/2006 DS2 7/2008
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#9
10-08-2010
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Great, thanks. I think I have most of the bags and thankfully all of my receipts.
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#10
10-08-2010
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If I have several orders to return at once I usually bag them separately by receipt - it makes the whole process go so much quicker.
__________________
Mommy to DS1 (5) & DS2 (3) Working to declutter - trying to remind myself - I don't need it...I don't need it...I don't need it...  for Carmen
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