Quick, please help...generator and electricity question

[liz]

We have been without power since sunday. Tonight everyone in the neighborhood got there power.....except us. We have been using our generator intermittently throughout the week. We have tried everything..turning the generator on and off, looking at the electrical box, nothing is tripped. I put in the call to the elevtric company, but of course it is all aotomated. Sorry for typos, am on dh phone. Are we supposed to do anything special for the house power to switch from generator to house? This is first time wirh generator, totally stumped. Oh, and a transfer box for the generator to plug into was installed by electrician
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[Neatfreak]

Our generator switches on and off automatically; it's the only one that we've had, so I don't know if other models work differently.

[bubbaray]

DH says that there might be a switch in the transfer box?

[bubbaray]

From here: http://www.generatorjoe.net/html/FAQtransfersws.html



Q14. What happens when the Utility Power is restored?
A. When your utility power is restored, other lights and appliances in your home (not connected to generator power) will turn on, alerting you go to the transfer switch and flip the switches back to "LINE" mode and shut down your generator. Since those circuits using generator power are isolated from the rest of the house, there is no danger of back feeding the utility power.


So, if your non-generator items are back on, you need to flip the switch to turn off the generator and back to LINE. If your non-generator things aren't running, you still don't have power. Do you have a schematic showing what is hooked up to the generator and what isn't?

[liz]

thanks melissa. We do know what lights and appliances are powered by the generator, the electrician labeled everything. Nothing else is working,so we have assume we are the only people who do not have power. Wth. We feel.so much better knowing that we are are not going crazy and have been doing all the right things r/t the generator. Thanks so much for your response and link. Dh was so impressed by the thoughful and quick response. Thanks guys.