Kohls Cash Purchase and Return?

[Kungjo]

Just received my online Kohl's Purchase and most of the items seem to run big and didn't fit. Kinda bummed. Was looking forward to wearing a piece or two over the long weekend for get togethers and such, but oh well.....

I paid for purchases using Kohls Cash and a 20% discount. When I go to return it, will I lose my Kohls Cash even if I ask for a merchandise credit? Obvious newbie here and need some insight from the gurus.

Thanks,

[newmomga]

Pretty sure they give you merchandise credit. I have returned items that I purchased with kohls cash before and I am pretty sure that is what they did. You can call customer service and ask before you drive down there.

[poohbear]

THey have recently changed their policies - I think they will still give you a merchandise credit. But I learned when I tried to return something I purchased that they no longer offer you the choice of getting merchandise credit if you've redeemed kohl's cash. In other words - if you buy a $50 shirt and get $10 in kohls cash and you use the $10 in Kohls' cash and two weeks later, you decide you don't like the shirt, you used to be able to return the shirt and either get $50 merchandise credit or $40 back in however you paid for the shirt. Now you just get $40 back for the shirt if you used the kohls cash... Hope that makes sense. It was frustrating only because I was returning something that was $12 and was goign to get $1 back, so I decided to keep it and give it away rather than get $1 back..

[Kungjo]

That sucks. I like shopping online because the Kohls I go to don't have a good of a selection and they usually only have large or x-large or x-small sizes only. If Kohls cash is such a losing proposition for them they they shoudln't offer it anymore.

Sometime it's hard to order online and get the right size even following the size charts which I did. All the clothes I ordered were too big for me. And by the time I got them, the Kohls Cash redemption was over so not much I can do about that. Oh well. Live and learn. Never redeem Kohls cash online.

Thanks,

[wellyes]

Kohls definitely runs big - many cheaper merchants do - 'vanity sizing' I guess.