Hi there. Our baby is due in January and we also want a Sorelle (C&T Int'l, Golden Baby) Rita Bella (Rita, Jessica) crib. Whew. I had no idea it was sold under so many different names!
But now I'm ready to order one and I'm trying to figure out what to do, too. Here's something that concerns me about Babyage.com. It says we're responsible for shipping costs back to Europe on international items. It says if the item is damaged then they refund that cost. But how long would that take? Sorelle is Italian, right? I'm afraid if a piece is damaged we could be in for trouble. I've included their return policy, so you can see for yourself. I don't know what the procedure is for other stores and sites, so I'm not sure if this is worse or better than most. Maybe someone else has a better idea of what seems fair. I think maybe I'll check the return policies at Babies 'R Us (where they carry the Rita under the Golden Baby "Jessica" name for $249 out here) and Baby Depot ($199 here) and then decide. This is so confusing!!!
(:
Laura--------------------------------------------------------------------------------
BabyAge Return Policy:
If you are not completely satisfied with your BabyAge purchase in the first 30 days of the delivery date, we will take back the product and issue a refund or exchange the item. We will not accept dirty, washed or used products. Shipping costs are non-refundable. All refunds and exchanges are subject to the final approval of our Customer Service Department. ("Special Orders" will be subject to a 50% restocking fee if returned.) To return an item, please follow these easy steps:
Simply contact our customer service department by email at
[email protected] with the following information requesting a refund or exchange:
1. Order number
2. Reason for return
3. Item number and Product name
4. Return for replacement, exchange, or refund.
We will reply via email with a Return Authorization Number (RA#) and instructions on how and where to send your package.
If an item is returned without a Return Authorization Number, we will not be able to process the return, and a credit will not be issued.
All gifts that are returned will be issued store credit for three months upon the date of return.
If a package is refused, there will be a $10.00 refusal fee plus the a charge for the actual shipping fee back to BabyAge.com. You will not be issued credit for the original shipping cost.
Please remember that all returned items must be in the original condition with all the packing material, manuals, and registration cards. We will issue a full refund for the price of the product you return that meets these above conditions. We will not accept any returns that do not meet with our return policy specifications.
We cannot accept returns for the following classes of products if they have been opened or used: Angel Line products, Diapering Accessories, Childesign Cribs, Da Vinci items, Diaper Bags, Diapers, Diaper Pails & Liners, Potty Seats, Feeding Accessories, Bottles, Breast Pumps, Wipes, Thermometers, Pacifiers, and Fabric, Food & Formula, Bathing Accessories, Lotions & Powders (for health and hygiene reasons).
For International and APO/FPO orders, you must ship back the product at your own cost.
If the product is damaged we will refund you the cost of the shipping, which is subject to the final approval of our Customer Service Department. BabyAge.com is not responsible for any safety regulations in your prospective Country. It is up to the customers to determine if the product has complied with their Country's safety regulations.
Please write us the reason for your return on the packing slip. Enclose the slip in the box, wrap the package securely, and send it to the address listed on your packing slip. Please remember that all returned items must be in the original condition with all the packing material, manuals, tags,and registration cards. We will issue a full refund for the price of any product you return that meets these above conditions. If you do not have your packing slip, please send the package to the following address BabyAge, Inc Returns Department 150 Anderson Avenue Moonachie, New Jersey 07074 USA For your protection, please use United Parcel Service, Federal Express or Insured Parcel Post for shipment. We will only refund shipping costs if the return is a result of an error of BabyAge.
Please allow 14 business days from the time the item is returned to process a refund.
All returns without an RA number will be refused and not credited.
BabyAge.com does not adjust prices on recent promotions.