aeboyd
09-25-2003, 03:52 PM
I am writing to report the most frustrating retail experience I have ever had. My husband and I ordered a Sorelle Rita crib and Roma changing table in Sable on June 6, 2003 from the USABaby store in Kenner, LA. We were told they would arrive in 6-8 weeks. Not only do we not have the crib and changing table yet, but we can't even find out where they are or when they will arrive. I am now five days away from my due date, and our nursery remains half empty.
When the initial arrival date came and went, I contacted the store's manager, and he informed me that the manufacturer had some trouble with the stain. Therefore, the items would be included in the next shipment, due to arrive in the US at the end of August, at which time we could find out if the items were on their way. It took over a week of repeated calls to receive the information that they were on their way and would arrive by Sep. 19. Ever since Sep. 19, I have had almost daily contact with the store, each call an exercise in frustration. Every time, the manager puts me off with yet another excuse and an assurance that he will know something soon. And each time I call back--he never calls me--I get the same response: "I've been trying to call the manufacturer, but they won't return my calls." He says they have sixteen pieces on back order from Sorelle, and that after the shipment arrives, they are going to stop carrying Sorelle.
Like many others here, I was most impressed with the quality and affordability of Sorelle cribs. The thought of starting all over on our search, particularly as my baby will be here any day, is extremely disheartening.
My husband and I are left with the conclusion that no one at USA Baby is particularly concerned about our situation. We even wrote to the home office, and their response was that as the stores are individually owned, there isn't much that they can do but forward our complaint and ask for a response. Big deal!
The only solution offered has been for us to purchase the crib and changing table in natural, which is in stock. This is not an acceptable solution because we have already purchased other items for the room to match the crib and changing table in Sable.
I'm at my wits' end! I'm going to call the manufacturer myself as soon as I get off line. Otherwise, I don't know what else to do. The latest is that we are being told a shipment from Sorelle is coming in on the 30th (after my due date), but they can't tell me if our stuff is included. I wanted the authors and readers of Baby Bargains to know that there some serious problems with Sorelle and USA Baby!!!
When the initial arrival date came and went, I contacted the store's manager, and he informed me that the manufacturer had some trouble with the stain. Therefore, the items would be included in the next shipment, due to arrive in the US at the end of August, at which time we could find out if the items were on their way. It took over a week of repeated calls to receive the information that they were on their way and would arrive by Sep. 19. Ever since Sep. 19, I have had almost daily contact with the store, each call an exercise in frustration. Every time, the manager puts me off with yet another excuse and an assurance that he will know something soon. And each time I call back--he never calls me--I get the same response: "I've been trying to call the manufacturer, but they won't return my calls." He says they have sixteen pieces on back order from Sorelle, and that after the shipment arrives, they are going to stop carrying Sorelle.
Like many others here, I was most impressed with the quality and affordability of Sorelle cribs. The thought of starting all over on our search, particularly as my baby will be here any day, is extremely disheartening.
My husband and I are left with the conclusion that no one at USA Baby is particularly concerned about our situation. We even wrote to the home office, and their response was that as the stores are individually owned, there isn't much that they can do but forward our complaint and ask for a response. Big deal!
The only solution offered has been for us to purchase the crib and changing table in natural, which is in stock. This is not an acceptable solution because we have already purchased other items for the room to match the crib and changing table in Sable.
I'm at my wits' end! I'm going to call the manufacturer myself as soon as I get off line. Otherwise, I don't know what else to do. The latest is that we are being told a shipment from Sorelle is coming in on the 30th (after my due date), but they can't tell me if our stuff is included. I wanted the authors and readers of Baby Bargains to know that there some serious problems with Sorelle and USA Baby!!!