jkoplon
05-01-2004, 11:05 AM
I received the Tiny Love Symphony in Motion Mobile as a gift. It is great mobile, but it broke after two nights. The company claimed it was b/c a defect in the motor. It took them two weeks to send a replacement part. When it finally arrived it was broken b/c of poor packing. Tiny Love refused to send a replacement overnight.
I was so appalled by this poor customer service. I had finally gotten my daughter to sleep in her crib, and now she won't b/c she has no mobile to look at. I feel that b/c this was a manufacturer defect and then their fault that it broke in shipment that it should have been sent overnight. Furthermore, I escalated the problem to the owner of the company who never returned my call.
I was so appalled by this poor customer service. I had finally gotten my daughter to sleep in her crib, and now she won't b/c she has no mobile to look at. I feel that b/c this was a manufacturer defect and then their fault that it broke in shipment that it should have been sent overnight. Furthermore, I escalated the problem to the owner of the company who never returned my call.