My crib came damaged!

[Emmas Mom]

I'm so upset. I ordered the Sorelle Lana from Albeebaby & received it a couple hours ago. Two of the pieces are damaged! :( Of course, it's too late to contact them...dumb UPS. I took pictures & e-mailed them. I'm just worried they're going to be difficult. I would really like them to just exchange the two damaged pieces. Has anyone had any experience with Albee Baby customer service. DD's been sleeping in her pack & play; I wanted to put her crib together & move her into it tonight. I'm attaching pictures of the damaged pieces, one is the headboard & one is the particle board for the bottom of the drawer. I mean, I know it's not major damage but still, I don't think I should get stuck with them right?? I just want to cry. :(

http://www.windsorpeak.com/dc/user_files/19649.jpg


http://www.windsorpeak.com/dc/user_files/19650.jpg

[Emmas Mom]

Well, so far I'm impressed with Albees. I spoke to them this morning & they said they are requesting the replacement pieces sent out to me. It doesn't look like I'll have to return the damaged pieces, not that they'd want them. Hopefully it doesn't take too long.

[Waiting4Baby]

I'm sorry to hear that your lana came damaged. That is too bad :( I got mine a couple days ago. I guess I better take out all the pieces and inspect them.

I hope albee's takes care of it for you quickly!