Imperia
06-19-2004, 09:13 PM
Their CS was REALLY RUDE to me over the phone.
I went to the store today and bought every, single piece in 3-6 of EH they had (yes I know, I am insane). Since my store is a Tier 4 they did not have a couple of pieces my DH loved so we decided to a save the save. Great, fine...I will get my sale price and not have to pay shipping.
The store clerk writes down the numbers, makes the call. I talk to the CS rep, she was slow but very polite. Then she tells me she has to rering my order because of the Gymbo Visa and it takes a couple more steps. Anyway, all was fine...so I thought, until I get home and check my email.
I have not one BUT TWO order confimations is my box, and not only that they have ordered me the WRONG shirt! GRRRRRRRRR! So I am getting 4 things mailed to me--3 of which I do not want and have already paid for, and I am missing one fo the things I DO want which my store does not have, and will never get.
Annoyed I call CS over the phone, and I wait and wait and wait on hold for about 30 minutes. Finally, soem guy answers who sounds as if he could care less. I explain the situation and he says, "Let me see what we have here," his voice dripping with ennui. Then he proceeds to tell me he CANNOT cancel my order(s) becuase of the "status". He tells me I need to refuse delivery or return them to the store and do yet anotehr save the sale, so I don't have to pay shipping. The he hangs up. Ummmmm,. grrrrrrrrrrrrrrrr! How will I know WHICH Package to refuse DORK, they will both be the same (except one has the discount and the other doesn't! And I don't feel like playing russian roulette thank you very much). PLUS by the time I get the package the SALE will be OVER and I won't get my discount. And why he couldn't cancel them and REORDER I have no idea. Now I have charges on my account I do not want or need, I hate sending things back because what if they get lost? I call my local store and talk to one of teh sales girls whom I LOVE; she says that stinks and gets the manager. Manager keeps apologizing profusely (she is super nice) and saying next time demand to talk to his supervisor because he was totally wrong. Then she says she can't reorder over the phone for me since they have to take my info from me over the store in the phone (I know she felt really bad!) So she asked if I could come tomorrow and she would reorder it for me then (with the discount and everything). I also feel badly because when you take things back to the Gymboree store from online the store gets dinged for it, not online. It's the really cute white sweater though from EH maybe someone here needs it...
Sorry this is so long =(
I went to the store today and bought every, single piece in 3-6 of EH they had (yes I know, I am insane). Since my store is a Tier 4 they did not have a couple of pieces my DH loved so we decided to a save the save. Great, fine...I will get my sale price and not have to pay shipping.
The store clerk writes down the numbers, makes the call. I talk to the CS rep, she was slow but very polite. Then she tells me she has to rering my order because of the Gymbo Visa and it takes a couple more steps. Anyway, all was fine...so I thought, until I get home and check my email.
I have not one BUT TWO order confimations is my box, and not only that they have ordered me the WRONG shirt! GRRRRRRRRR! So I am getting 4 things mailed to me--3 of which I do not want and have already paid for, and I am missing one fo the things I DO want which my store does not have, and will never get.
Annoyed I call CS over the phone, and I wait and wait and wait on hold for about 30 minutes. Finally, soem guy answers who sounds as if he could care less. I explain the situation and he says, "Let me see what we have here," his voice dripping with ennui. Then he proceeds to tell me he CANNOT cancel my order(s) becuase of the "status". He tells me I need to refuse delivery or return them to the store and do yet anotehr save the sale, so I don't have to pay shipping. The he hangs up. Ummmmm,. grrrrrrrrrrrrrrrr! How will I know WHICH Package to refuse DORK, they will both be the same (except one has the discount and the other doesn't! And I don't feel like playing russian roulette thank you very much). PLUS by the time I get the package the SALE will be OVER and I won't get my discount. And why he couldn't cancel them and REORDER I have no idea. Now I have charges on my account I do not want or need, I hate sending things back because what if they get lost? I call my local store and talk to one of teh sales girls whom I LOVE; she says that stinks and gets the manager. Manager keeps apologizing profusely (she is super nice) and saying next time demand to talk to his supervisor because he was totally wrong. Then she says she can't reorder over the phone for me since they have to take my info from me over the store in the phone (I know she felt really bad!) So she asked if I could come tomorrow and she would reorder it for me then (with the discount and everything). I also feel badly because when you take things back to the Gymboree store from online the store gets dinged for it, not online. It's the really cute white sweater though from EH maybe someone here needs it...
Sorry this is so long =(