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brazilmom
11-26-2001, 06:21 PM
I purchased all my feeding products from Avent since they got such wonderful reviews. One of the things I bought was the Isis Breast Pump which I paid $50 for. My baby is 2 weeks old now and the pump has proven to be very uneffective. It does not pump any milk out! I have more sucess pumping manually then I do with the pump. My lactation consultant even told me to get another one (Medela mini electric).
When I called Avent's customer service they were very rude and not helpful at all. They basicly told me I was lying about what my lactation consultant said! The representative told me that the pump was not defective since it does have suction even though it does not pump any milk. I am appalled that a company with such a reputation has such terrible customer service! I am very upset that I purchased so many products from them.
Bottom line: DO NOT buy the Isis Breast Pump and think twice before buying anything else since this is the kind of service you will receive.