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View Full Version : i love avent!!!



lizajane
08-01-2003, 12:59 PM
i just called avent customer service because my isis pump was cracked. (i think it is pretty clear that DH or i screwed it together too tight and cracked it.) so when i called about how to get it replaced, i was working on my sad story to be sure i got it free...

i told the service rep that it was cracked, she asked for my name and address and said, "ok, i will take care of that. you will see it in about a week!!!"

no questions asked. just mailing me the new parts...

AND ds woke up early from a nap, but then put himself back to sleep in 2 minutes. what a great day... i must have won some kind of happy baby day prize.

KathyO
08-01-2003, 02:03 PM
No complaints here either. I had one bottle nipple that chronically leaked, and discovered that the inner rim around the base was slightly malformed, which was causing the problem. So they mailed me two new ones, no questions asked.

KathyO

Laurelsmom2002
08-01-2003, 02:27 PM
I dishwasher melted the handle and they sent me one no questions asked
What a great company

MartiesMom2B
08-02-2003, 01:14 PM
Very cool. I hope you are having fun at the beach!!


Sonia
Proud Mommy to Martie 4/6/03