Rachels
10-13-2005, 04:52 PM
I've always loved Sierrablue as a source for Elita bras, but the experience I just had makes me reluctant to order from them again. I placed an order THREE WEEKS AGO for two different styles of Elitas. I used a coupon code for $10 off which calculated into my total instantly online with no problems.
Later that day, I got an email asking where I had gotten the code and telling me that my order would not be processed until I responded.
Two weeks later, I still hadn't received my order. I contacted Sierrablue and was told it was being mailed shortly.
YESTERDAY I finally got an envelope from them, containing only one style of the bras. There was a note that I would need to reorder teh second. They also discounted ten percent rather than ten dollars, so I was charged more than I had agreed to. I contacted them right away, and they said the delay was due to a production problem with Elita. As for the coupon code, they said they didn't mean to be demanding-- they just wanted to know where their customers were coming from. And they said the $10 thing was an error, that they'd had someone new working that day who had entered it incorrectly-- that it was really supposed to be 10% off. Horse caca. I emailed back and said that if they were going to charge me seven dollars more than I had agreed to pay, someone should have let me know and given me the chance to cancel the order. And it shouldn't have taken three weeks to receive only half an order. They didn't respond at all.
Not good, not good.
-Rachel
Mom to Abigail Rose
5/18/02
New baby coming in October!
(Holy smokes, it's a boy!!!)
"When you know better, you do better."
Maya Angelou
http://www.gynosaur.com/assets/ribbons/ribbon_amethyst_36m.gif
Nursed for three years!
Later that day, I got an email asking where I had gotten the code and telling me that my order would not be processed until I responded.
Two weeks later, I still hadn't received my order. I contacted Sierrablue and was told it was being mailed shortly.
YESTERDAY I finally got an envelope from them, containing only one style of the bras. There was a note that I would need to reorder teh second. They also discounted ten percent rather than ten dollars, so I was charged more than I had agreed to. I contacted them right away, and they said the delay was due to a production problem with Elita. As for the coupon code, they said they didn't mean to be demanding-- they just wanted to know where their customers were coming from. And they said the $10 thing was an error, that they'd had someone new working that day who had entered it incorrectly-- that it was really supposed to be 10% off. Horse caca. I emailed back and said that if they were going to charge me seven dollars more than I had agreed to pay, someone should have let me know and given me the chance to cancel the order. And it shouldn't have taken three weeks to receive only half an order. They didn't respond at all.
Not good, not good.
-Rachel
Mom to Abigail Rose
5/18/02
New baby coming in October!
(Holy smokes, it's a boy!!!)
"When you know better, you do better."
Maya Angelou
http://www.gynosaur.com/assets/ribbons/ribbon_amethyst_36m.gif
Nursed for three years!