MarisaSF
10-08-2007, 06:26 PM
I recently ordered two nursing dresses from Motherwear. Based on the measurements they listed, I ordered them both in Medium. When they arrived, I thought they were a bit (way!) big, but I needed to take them on a trip. I wore one during the trip, spilled some food on it and said, "Oh well, guess I'm stuck with this dress." Took it home and washed it.
Today I called to comment/complain about the sizing thinking they might want to have notes on those two particular dresses. The cs woman was extremely polite. She explained that, since I was still within the 60-day window from the date of ordering, I could return -- even though the one dress had been worn, spilled upon and washed! Shesaid they didn't want me to be stuck with a dress that doesn't fit. She is sending me both dresses in a smaller size and waiving the shipping!
I don't love much in their catalogs, but I love their cs policies a LOT and will try to order again. :)
Today I called to comment/complain about the sizing thinking they might want to have notes on those two particular dresses. The cs woman was extremely polite. She explained that, since I was still within the 60-day window from the date of ordering, I could return -- even though the one dress had been worn, spilled upon and washed! Shesaid they didn't want me to be stuck with a dress that doesn't fit. She is sending me both dresses in a smaller size and waiving the shipping!
I don't love much in their catalogs, but I love their cs policies a LOT and will try to order again. :)