Mom2Miri
06-18-2004, 03:32 AM
Just an update on ordering replacement parts for damaged Kettlers. First, thanks to westchicagomom, redhookmom and zuzu for your encouragement!
I ordered replacement parts for all of the damaged pieces - a long list. It's tough for me to call customer service during their regular hours so I tried emailing instead. I was very specific on the part numbers using the pdf file on the web (I think it's the instruction manual). I waited 2 days and they replied saying they would send the parts for free and they should arrive in 7-10 days. Let's hope the replacement parts are in good shape.
So for anyone else with damaged pieces, they didn't seem to balk at the long list.
HTH,
Helen & Mirielle 2/25/03
I ordered replacement parts for all of the damaged pieces - a long list. It's tough for me to call customer service during their regular hours so I tried emailing instead. I was very specific on the part numbers using the pdf file on the web (I think it's the instruction manual). I waited 2 days and they replied saying they would send the parts for free and they should arrive in 7-10 days. Let's hope the replacement parts are in good shape.
So for anyone else with damaged pieces, they didn't seem to balk at the long list.
HTH,
Helen & Mirielle 2/25/03