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View Full Version : AWFUL CENTURY CUSTOMER SERVICE



MERIBICH
08-02-2001, 10:32 PM
I HAVE THE AVANTA SE CARSEAT. TODAY I NOTICED ONE OF THE BUTTONS I HAVE TO DEPRESS IN ORDER TO RECLINE THE HANDLE WAS PERMANENTLY DEPRESSED. I CALLED CENTURY AND THEY TOLD ME THAT THEY WOULD ONLY SEND ME A NEW ONE IF I SENT THEM THE OLD ONE FIRST. I ASKED THEM WHAT I WAS TO DO FOR A CARSEAT IN THE 2WEEKS IT WOULD TAKE TO REPLACE AND THEY SAID THET DIDN'T KNOW. I WAS VERY ANGRY BUT EVEN MORE ANGRY WHEN I READ THE MESSAGE POSTED ABOUT EVENFLO'S EXCELLENT CUSTOMER SERVICE. CENTURY LOST A CUSTOMER AND EVENFLO JUST GAINED ONE!