My Mac XT ripped!!

[mamaturk]

The fabric on my fairly new Mac XT has completly ripped along the seam where the silver and the iris meet. A friend of mine told me that Maclaren is a little tough about fixing things! Is this true? Do you think they won't fix it for me??? The stroller is only 6 months old.... Should I try to return it w/out a receipt to BRU or go directly through Mac?? Thanks!!

[kijip]

I suggest trying BRU before Mac CS. If you do end up needing to call Mac be forceful from the start and insist on talking to Dottie. Mac can be a bear customer service wise.

[jubilee]

That's awful! Let us know how it works out! Fingers crossed for you,