Cribwoman11365
06-27-2002, 09:46 AM
I work for a large infant/toddler furniture manufacturer (cannot say who). If you buy something from a web retailer, and when the product gets to your door and there is a problem -- like obvious freight damage, hidden freight damage, product is not in good shape, product is not as described, replacement parts are needed, color or finish is wrong, etc. -- does it make more sense to contact the web retailer from who you purchased the product, or to contact the manufacturer of the product directly and let their warranty kick in? Any comments are appreciated! Thanks.