enzo02
11-13-2002, 03:06 PM
I just wanted to share with other readers that I've recently contacted Baby Catalog of America's customer service on two occasions, both times I was extremely disappointed. I found out about this online store from Denise and Alan's book. I have purchased several items from them, have recommended them to friends, and have been a loyal customer. However due to these two negative instances I refuse patronize this online store any longer. Here are details of my negative experiences with this store:
1. I spoke with a manager who is extremely inflexible and rude. They have a very strict return policy and refused to accept an item from me (I never even opened the item). Their return policy is not stated anywhere on the invoice. You actually have to call them to ask for a return authorization number. This system is completely unfriendly to customers.
2. They also have a horrible billing system. I placed an order on a Monday, received an email on Friday saying that my credit card was not accepted. I called them on the following Monday, insisted that they try again and it went through without any problem. THis glitch in their system caused my order to be delayed by two weeks.
I refuse to order any items from them. I prefer to give my business to a company that appreciates its customers and really works for customer satisfaction. Has anyone had similar experiences with them?
1. I spoke with a manager who is extremely inflexible and rude. They have a very strict return policy and refused to accept an item from me (I never even opened the item). Their return policy is not stated anywhere on the invoice. You actually have to call them to ask for a return authorization number. This system is completely unfriendly to customers.
2. They also have a horrible billing system. I placed an order on a Monday, received an email on Friday saying that my credit card was not accepted. I called them on the following Monday, insisted that they try again and it went through without any problem. THis glitch in their system caused my order to be delayed by two weeks.
I refuse to order any items from them. I prefer to give my business to a company that appreciates its customers and really works for customer satisfaction. Has anyone had similar experiences with them?