amp
11-12-2003, 10:53 AM
DH and I just ordered a digital camera from bwayphoto.com after a significant amount of research on the cameras themselves, and although we haven't yet received the camera, we are not happy.
DH was aware of Broadway Photo, as they have been around a long time and therefore felt comfortable ordering from them. They also had the lowest price of known companies (didn't want to order from someone we'd never heard of so we didn't end up with a gray market camera). We placed the order online. The next day, DH received a phone call from them trying to sell him about 5-6 different things (camera case, batteries, etc). One of the things they wanted to sell him was a 1 yr. warranty from Canon for an extra $15. What!? We looked back at the website and it clearly states that there is a 1 yr. warranty, so he calls them back to tell them this. (Knowing the warranty was clearly stated to be included obviously made us thing this is a great and safe deal, right?) They told him that warranty is only an overseas warranty and that should we require service would have to ship the camera overseas to have it repaired. Apparently they are allowed to sell Canon warranties separately and thus the low price for the camera.
As you can tell, this is not what we bargained for. We sent them an email and they simply replied that they were sorry for our inconvenience and that we could call customer service (Um..we did that before!) While the price originally seemed to be a good one and the company seemed to be reputable, the cost is now going to be pretty darned close, if not the same, as if we had just bought it locally or online at Target. Anyway, while I guess this is an issue of buyer beware, and while we didn't really get screwed in any siginificant way, this transaction does leave a bad taste in our mouths. We told them in the email that we would be spreading the word if we needed to (if they weren't willing to work with us), so that is what I am doing here. Buy from bwayphoto. com at your own risk.
*edited to correct website address. If I'm gonna complain, you'd think I could get the web address right, wouldn't you?!
DH was aware of Broadway Photo, as they have been around a long time and therefore felt comfortable ordering from them. They also had the lowest price of known companies (didn't want to order from someone we'd never heard of so we didn't end up with a gray market camera). We placed the order online. The next day, DH received a phone call from them trying to sell him about 5-6 different things (camera case, batteries, etc). One of the things they wanted to sell him was a 1 yr. warranty from Canon for an extra $15. What!? We looked back at the website and it clearly states that there is a 1 yr. warranty, so he calls them back to tell them this. (Knowing the warranty was clearly stated to be included obviously made us thing this is a great and safe deal, right?) They told him that warranty is only an overseas warranty and that should we require service would have to ship the camera overseas to have it repaired. Apparently they are allowed to sell Canon warranties separately and thus the low price for the camera.
As you can tell, this is not what we bargained for. We sent them an email and they simply replied that they were sorry for our inconvenience and that we could call customer service (Um..we did that before!) While the price originally seemed to be a good one and the company seemed to be reputable, the cost is now going to be pretty darned close, if not the same, as if we had just bought it locally or online at Target. Anyway, while I guess this is an issue of buyer beware, and while we didn't really get screwed in any siginificant way, this transaction does leave a bad taste in our mouths. We told them in the email that we would be spreading the word if we needed to (if they weren't willing to work with us), so that is what I am doing here. Buy from bwayphoto. com at your own risk.
*edited to correct website address. If I'm gonna complain, you'd think I could get the web address right, wouldn't you?!