alaska
08-11-2004, 05:03 PM
I want to order a wizard - obviously, I'd prefer to have one manufactured after 7/23 so as to escape the recall. The babyuniverse customer service rep told me (after putting me on hold a couple of times to check with her supervisor) that all of their seats are fine; that none of the in-stock seats at babyuniverse.com are subject to the recall; and that Britax called them and told them that the model numbers they have are not subject to the recall. I even asked her to repeat that because, I told her, it was my understanding that ALL of the seats manufactured before 7/23 were being recalled. she put me on hold to check with her supervisor again and when she came back told me no, the model numbers they have are "fine" and "safe."
So I called Britax - no, Britax did not call babyuniverse to tell them their model numbers were fine - not possible since I was correct, it's all seats being recalled. Even worse, the model number currently advertised on the babyuniverse site is a recalled number.
I must say though that when i called back, the supervisor I spoke to quickly admitted that the information I was first given was absolutely incorrect, and apologized. She said that babyuniverse.com had just received the recall information twenty minutes ago (?).
I'm still a little ticked though.
So I called Britax - no, Britax did not call babyuniverse to tell them their model numbers were fine - not possible since I was correct, it's all seats being recalled. Even worse, the model number currently advertised on the babyuniverse site is a recalled number.
I must say though that when i called back, the supervisor I spoke to quickly admitted that the information I was first given was absolutely incorrect, and apologized. She said that babyuniverse.com had just received the recall information twenty minutes ago (?).
I'm still a little ticked though.