kristenk
12-05-2004, 04:46 PM
I just thought I'd share in case someone hasn't been to kidsurplus.com, yet! It's absolutely wonderful. Their shipping isn't too outrageous (although s&h could always be cheaper EVERYwhere, imo) and they have a pretty good range of products. I've ordered from them several times and have been very pleased.
They screwed up on my last order with them. I had ordered the Bumkins sleeved bib and they sent me the Bumkins art smock. I emailed them about the mix-up on Friday when I discovered the problem and I received a response today (Sunday). They're sending me the correct product ASAP (their words), and they said that there's no need to return the art smock. I'm sure it wouldn't be worth it for them to pay for return shipping, etc., but the art smock cost something like $12, so it wasn't just a $2 or $3 item. Anyway, I'm so thrilled that they responded quickly and didn't question my complaint, etc. I highly recommend them!
They screwed up on my last order with them. I had ordered the Bumkins sleeved bib and they sent me the Bumkins art smock. I emailed them about the mix-up on Friday when I discovered the problem and I received a response today (Sunday). They're sending me the correct product ASAP (their words), and they said that there's no need to return the art smock. I'm sure it wouldn't be worth it for them to pay for return shipping, etc., but the art smock cost something like $12, so it wasn't just a $2 or $3 item. Anyway, I'm so thrilled that they responded quickly and didn't question my complaint, etc. I highly recommend them!