shel
01-27-2006, 12:04 PM
After hearing great things about arunningstroller.com, I called Marilyn and ordered a Peg Aria Twin on Friday 12/16. My credit card was charged $329 on Monday 12/19. I e-mailed a week after placing my order to see if she had my tracking #. I was then told it was out of stock, but would ship directly from Peg Perego early the next week (should have been around 12/27).
On 1/5, I hadn't heard anything else and still didn't have a stroller. I e-mailed and asked to cancel my order if the stroller had not yet been shipped. Marilyn promptly replied and said she would cancel my order and refund my CC.
I hear nothing else until Monday 1/16 when I received an e-mail from basically saying, "Here is your tracking # and thank you for your patience." I e-mailed her and asked why it was being shipped to me when she was supposed to cancel the order and refund my CC on 1/5. She blamed it on Peg Perego - she had e-mailed them and they hadn't cancelled the order. Of course, that doesn't explain why I didn't receive my refund.
I e-mailed her when it arrived and UPS came to my work and picked up the (unopened) stroller Friday, 1/20. Monday, 1/23 I e-mailed the tracking info to her and asked when I should expect my refund. She answered with one word: Today. Here it is It is now Friday 1/27, and I still don't have my $329.
This is past ridiculous. I am not sure what you have to do to get action out of this woman, but I wanted to warn potential buyers. A friend of mine on this board asked me to post this here.
Shelley
On 1/5, I hadn't heard anything else and still didn't have a stroller. I e-mailed and asked to cancel my order if the stroller had not yet been shipped. Marilyn promptly replied and said she would cancel my order and refund my CC.
I hear nothing else until Monday 1/16 when I received an e-mail from basically saying, "Here is your tracking # and thank you for your patience." I e-mailed her and asked why it was being shipped to me when she was supposed to cancel the order and refund my CC on 1/5. She blamed it on Peg Perego - she had e-mailed them and they hadn't cancelled the order. Of course, that doesn't explain why I didn't receive my refund.
I e-mailed her when it arrived and UPS came to my work and picked up the (unopened) stroller Friday, 1/20. Monday, 1/23 I e-mailed the tracking info to her and asked when I should expect my refund. She answered with one word: Today. Here it is It is now Friday 1/27, and I still don't have my $329.
This is past ridiculous. I am not sure what you have to do to get action out of this woman, but I wanted to warn potential buyers. A friend of mine on this board asked me to post this here.
Shelley