nfowife
04-21-2006, 07:04 PM
Just had to come here and rave about LE CS. I had a little tripper diaper bag, that I didn't even purchase from them. I bought it in EUC from someone over on babybags. Anyway, the stitching above the front mama pocket was starting to come loose, so I used the "live chat" function on their website to see what could be done about it- I just wanted it repaired. LE had me send the bag back to them for a replacement! I got a brand new bag. And even better, I got to pick any color I wanted so I didn't have to get the boring gray that I had previously owned! On top of that, I requested a refund of the $$ I had to spend to ship the bag to them (at the suggestion of the CS rep), and yesterday I got my new fern green LE diaper bag along with a LE gift card for the cost of the shipping! Just excellent CS all around. I'll definitely be shopping with them again!