btngirl
07-10-2006, 01:57 PM
I think I'm speaking fairly as a consumer, not just a disgruntaled customer, when I say this is not a good company to order from!
1. Website for registry info does not update frequently. As a result I got a number of duplicates. My gift givers swear it said the items had not yet been purchased. My sister in law was quite upset. I told her not to worry, I'd make returns. Little did I know....
2. The return policy is ridiculous. Customer pays shipping, they charge excessive restocking fees on nearly all items and it has to be with in 30 days, regardless if it was a regitry purchase. (Hello - who registers, receives all gifts from multiple baby showers & has time to return w/in 30 days?)
3. Customer service is nearly nonexistant. Even if you decide to return & are w/in the timeframe you need authorization to make a return. They say you can email for this but they didn't respond to my emails. I had to call repeatedly until I got a hold of their returns department (v. limited operating hours.) When I finally did get someone they basically tried to talk me out of making the return. She literally said "is it worth it you to return?" The restocking fees + shipping mean you get only a tiny portion of the value.
3. My duplicates were direct result of their error. They made no apologies or explanations. They just stated they can't take anything back over 30 days. (I was at about 40 days since first purchase.)
4. This is the worst part: I had ordered an item on my own & tried to return it. After getting a taste of their customer service I was concerned about my registry. Unfortunately I was already registered & folks had made purchases. I called and specifically asked about registries & explained how I had multiple showers a few weeks apart. They told me w/regards to registries that I could return duplicates for store credit only past the 30 days as long as I had receipts. Now they say they never said that.
Sorry so long! Of course I could go on & on but the moral of the story is
STAY AWAY FROM BABYAGE.COM!!!
Stacy
1. Website for registry info does not update frequently. As a result I got a number of duplicates. My gift givers swear it said the items had not yet been purchased. My sister in law was quite upset. I told her not to worry, I'd make returns. Little did I know....
2. The return policy is ridiculous. Customer pays shipping, they charge excessive restocking fees on nearly all items and it has to be with in 30 days, regardless if it was a regitry purchase. (Hello - who registers, receives all gifts from multiple baby showers & has time to return w/in 30 days?)
3. Customer service is nearly nonexistant. Even if you decide to return & are w/in the timeframe you need authorization to make a return. They say you can email for this but they didn't respond to my emails. I had to call repeatedly until I got a hold of their returns department (v. limited operating hours.) When I finally did get someone they basically tried to talk me out of making the return. She literally said "is it worth it you to return?" The restocking fees + shipping mean you get only a tiny portion of the value.
3. My duplicates were direct result of their error. They made no apologies or explanations. They just stated they can't take anything back over 30 days. (I was at about 40 days since first purchase.)
4. This is the worst part: I had ordered an item on my own & tried to return it. After getting a taste of their customer service I was concerned about my registry. Unfortunately I was already registered & folks had made purchases. I called and specifically asked about registries & explained how I had multiple showers a few weeks apart. They told me w/regards to registries that I could return duplicates for store credit only past the 30 days as long as I had receipts. Now they say they never said that.
Sorry so long! Of course I could go on & on but the moral of the story is
STAY AWAY FROM BABYAGE.COM!!!
Stacy