AugBaby
03-15-2007, 11:12 AM
Please, please, please do not buy from Baby Universe.
I ordered a Britax Regent from them on Thursday. They told me on Friday it wouldn't be in until October. I cancelled with them on the phone and the rep told me it would take 4 days to credit my account.
I was annoyed and felt they were making interest off my money for the 4 days, I was paying an interest charge, and there was no hope of the seat shipping. Told the rep I disagreed with this policy. That they shouldn't have it listed as in stock on the web if it isn't in stock and it shouldn't take 4 days to give me my money back. Why did they have to wait until the warehouse confirmed if the seat had no hope of shipping before October. She was incredibly rude but said a supervisor would contact me on Monday.
I ordered the seat that same night from another vendor who had it in stock and shipped the next day.
Received a general email on Monday and let it all go as I didn't want my bloodpressure to go through the roof over a couple of dollars.
Wednesday comes along and I receive the seat I ordered from the good vendor and an email saying that Baby Universe had shipped my seat!
I called Baby Universe and said I didn't want the seat. Spoke with the same rude rude rep and she said I was responsible for shipping costs to return it. Requested a supervisor and one called back today, the next day.
The supervisor sees no reason for Baby Universe to pay for shipping. Apparently their inventory isn't very reliable and even if they tell you that the seat is definitely 100% out of stock until October, if they then happen to find one and ship it to you, it's your responsibility to ship it back. Had I been told that their inventory could be faulty, that there was a chance it could ship I never would have ordered from someone else until my account was credited. My initial complaint was that they shouldn't have taken my money if it was out of stock or keep it for 4 days if there was NO seat.
After this unpleasant conversation I requested the name of the supervisor's supervisor and was told that she reports to her "team mate" as a checks and balance system - no real boss or that she reports to the Board of Directors. She would give me no name or contact info for a supervisor.
I am so furious!!!! I told her that I couldn't believe that they didn't care about their reputation and she had no comment.
I will never order from them again.
I ordered a Britax Regent from them on Thursday. They told me on Friday it wouldn't be in until October. I cancelled with them on the phone and the rep told me it would take 4 days to credit my account.
I was annoyed and felt they were making interest off my money for the 4 days, I was paying an interest charge, and there was no hope of the seat shipping. Told the rep I disagreed with this policy. That they shouldn't have it listed as in stock on the web if it isn't in stock and it shouldn't take 4 days to give me my money back. Why did they have to wait until the warehouse confirmed if the seat had no hope of shipping before October. She was incredibly rude but said a supervisor would contact me on Monday.
I ordered the seat that same night from another vendor who had it in stock and shipped the next day.
Received a general email on Monday and let it all go as I didn't want my bloodpressure to go through the roof over a couple of dollars.
Wednesday comes along and I receive the seat I ordered from the good vendor and an email saying that Baby Universe had shipped my seat!
I called Baby Universe and said I didn't want the seat. Spoke with the same rude rude rep and she said I was responsible for shipping costs to return it. Requested a supervisor and one called back today, the next day.
The supervisor sees no reason for Baby Universe to pay for shipping. Apparently their inventory isn't very reliable and even if they tell you that the seat is definitely 100% out of stock until October, if they then happen to find one and ship it to you, it's your responsibility to ship it back. Had I been told that their inventory could be faulty, that there was a chance it could ship I never would have ordered from someone else until my account was credited. My initial complaint was that they shouldn't have taken my money if it was out of stock or keep it for 4 days if there was NO seat.
After this unpleasant conversation I requested the name of the supervisor's supervisor and was told that she reports to her "team mate" as a checks and balance system - no real boss or that she reports to the Board of Directors. She would give me no name or contact info for a supervisor.
I am so furious!!!! I told her that I couldn't believe that they didn't care about their reputation and she had no comment.
I will never order from them again.