PDA

View Full Version : Dandelion Baby-Great CS



mctlaw
10-02-2007, 08:14 PM
Hi all,
I'm not a frequent poster but I like to support mom-owned web businesses, so wanted to share my good experience with Dandelionbaby.com

I ordered a sale pair of SKR shoes and they were shipped without incident via USPS WITH a tracking number. I checked the tracking info until a couple days later it showed "Delivered at 12:03 PM"
Despite this, I NEVER got the shoes...boo on the Chicago postal system!

I called CS for Dandelionbaby, got the owner Monica, who attempted to track the shoes from her end, with no more success. The post office refused to allow her to make an insurance claim since their info says the package was delivered. Regardless, she shipped me another pair, which I just received.

Another example of great CS from a mom-owed company!