bubbaray
01-25-2005, 01:52 PM
I just wanted to warn you about a warranty problem I've encountered with Mountain Buggy.
If you purchase a Mountain Buggy (even from an authorized retailer) in the US but you live in Canada, you have NO warranty. MB USA will NOT honor their warranty if the stroller "resides" outside of the US. MB Canada says that the products are completely different in Canada and they won't warranty products purchased in the USA.
I'm pretty frustrated right now and hoping that I can resolve this issue by dealing with MB New Zealand.
FWIW, Peg Perego Canada will warranty Peg products purchased from an authorized retailer in the US. I don't know why MB won't do the same. Seems like a bit of a scam to get out of their warranty obligations.
Sigh.
Melissa
Mom to Maya http://www.mothering.com/discussions/images/smilies/binky.gif & Dog Mom to Bubba http://www.mothering.com/discussions/images/smilies/dog.gif
http://www.babysfirstsite.org/newtickers/ticker/11089.birthday.png
If you purchase a Mountain Buggy (even from an authorized retailer) in the US but you live in Canada, you have NO warranty. MB USA will NOT honor their warranty if the stroller "resides" outside of the US. MB Canada says that the products are completely different in Canada and they won't warranty products purchased in the USA.
I'm pretty frustrated right now and hoping that I can resolve this issue by dealing with MB New Zealand.
FWIW, Peg Perego Canada will warranty Peg products purchased from an authorized retailer in the US. I don't know why MB won't do the same. Seems like a bit of a scam to get out of their warranty obligations.
Sigh.
Melissa
Mom to Maya http://www.mothering.com/discussions/images/smilies/binky.gif & Dog Mom to Bubba http://www.mothering.com/discussions/images/smilies/dog.gif
http://www.babysfirstsite.org/newtickers/ticker/11089.birthday.png