brazilmom
11-26-2001, 07:44 PM
I posted this on the feeding message board but I am going to post it again here.
I got the worst customer service from Avent. I bought the pump and it simply does not work! I tried everything, even going to my lactation consultant who told me to buy another pump.
When I called Aven about this they:
1- Said that I was lying about what the consultant said. They said that ALL consultants love our product and she could not have said that. Basicly called me a liar!
2- Said that they would not return the product since it works fine. I explained that it is not pumping any milk but they don't consider that being defective. Defective means that it has no suction. This is RIDICULOUS! It does not pump milk, to me that is defective.
When I told them that I was very disappointed and upset and vowed to never use any of their products again ( I bought all my bottles from them) they simply said " That's your problem"
BEWARE OF AVENT!
I got the worst customer service from Avent. I bought the pump and it simply does not work! I tried everything, even going to my lactation consultant who told me to buy another pump.
When I called Aven about this they:
1- Said that I was lying about what the consultant said. They said that ALL consultants love our product and she could not have said that. Basicly called me a liar!
2- Said that they would not return the product since it works fine. I explained that it is not pumping any milk but they don't consider that being defective. Defective means that it has no suction. This is RIDICULOUS! It does not pump milk, to me that is defective.
When I told them that I was very disappointed and upset and vowed to never use any of their products again ( I bought all my bottles from them) they simply said " That's your problem"
BEWARE OF AVENT!