shall85296
01-16-2003, 05:22 PM
Okay- I had heard all of the stories about Burlington, and how thier Customer Service was deplorable... but they had the high chair @ the price I wanted and so I called 3 times to check it out before I sent my hubby to the store which is one hour away. The purchase went off w/ out a hitch, but when we got it home and unboxed we realized that it had already been USED! During my phone calls to the store before we purchased the highchair, I specifically asked for a BRAND NEW chair in an UNOPENED box. Apparently their definition of an unopened box was one that was opened, and then re-taped closed - very poorly at that. So I called and spoke to the store manager who also seemed surprised @ my discovery. Long story short- he was most helpful, and offered me a 25% discount ( in store credit of course) which I took - and Lysol-ed the heck out of the chair. It looked brand new, but the wheels you could tell had been rolled around a bit.
Anyway - in the end I was actually pleased w/ the way this store manager handled the situation. My advice - if you ever have a problem w/ Burlington, go straight to the store manager.
good luck in the neverending battle that is baby shopping.
sh
Anyway - in the end I was actually pleased w/ the way this store manager handled the situation. My advice - if you ever have a problem w/ Burlington, go straight to the store manager.
good luck in the neverending battle that is baby shopping.
sh