etwahl
02-27-2003, 07:48 PM
I just wanted to post, because I am so frustrated with the experience I had and just needed to vent.
Middle of October I ordered a bedding set over the phone from Polka Tots (www.polkatots.com). At the time they were running a special - 10% off Wendy Bellissimo plus free shipping (and because they are in Atlanta I wouldn't have to pay tax.) Well this was a substantial savings for me. I had ordered WB's cheapest bedding set, but still, a great savings. I was promised the order would arrive to me in 6 to 8 weeks. They charged my credit card immediately.
Around 6 weeks, I started calling. Each time I called, I got a stock answer "one more week...", "two more weeks...", until finally I called and said it was getting ridiculous and I wanted a solid answer. The person called Wendy Bellissimo who then called me back to say that the fabrics weren't in stock and wouldn't be until mid February! Nice huh? I finally got my bedding last week after waiting just over four months. The most ridiculous part is throughout all of this, they had my money, and no one from Polka Tots ever contacted me. Additionally, when I first ordered my bedding, the fabrics WERE in stock, so I assume they waited quite a bit of time before they actually placed the order, and the fabrics must have gone out of stock by then.
I tried to give them the benefit of the doubt. I wrote them a letter of complaint (as calmly as possible) and emailed it quite some time ago. I never heard back from them. Just today I forwarded the complaint onto Wendy Bellissimo, just because I thought they should know about this retailer and that the experience was so bad for me.
Anyway, there's obviously nothing I can do about it now, and I guess the good thing is I finally got my bedding, but let's face it, who would pay in advance and then wait four months for a fairly expensive crib bedding set?! I could have had something made custom in half that time, probably nicer and cheaper.
Thanks for letting me vent :)
Tammy,
Mom-to-be Mar 8, 2003!
Middle of October I ordered a bedding set over the phone from Polka Tots (www.polkatots.com). At the time they were running a special - 10% off Wendy Bellissimo plus free shipping (and because they are in Atlanta I wouldn't have to pay tax.) Well this was a substantial savings for me. I had ordered WB's cheapest bedding set, but still, a great savings. I was promised the order would arrive to me in 6 to 8 weeks. They charged my credit card immediately.
Around 6 weeks, I started calling. Each time I called, I got a stock answer "one more week...", "two more weeks...", until finally I called and said it was getting ridiculous and I wanted a solid answer. The person called Wendy Bellissimo who then called me back to say that the fabrics weren't in stock and wouldn't be until mid February! Nice huh? I finally got my bedding last week after waiting just over four months. The most ridiculous part is throughout all of this, they had my money, and no one from Polka Tots ever contacted me. Additionally, when I first ordered my bedding, the fabrics WERE in stock, so I assume they waited quite a bit of time before they actually placed the order, and the fabrics must have gone out of stock by then.
I tried to give them the benefit of the doubt. I wrote them a letter of complaint (as calmly as possible) and emailed it quite some time ago. I never heard back from them. Just today I forwarded the complaint onto Wendy Bellissimo, just because I thought they should know about this retailer and that the experience was so bad for me.
Anyway, there's obviously nothing I can do about it now, and I guess the good thing is I finally got my bedding, but let's face it, who would pay in advance and then wait four months for a fairly expensive crib bedding set?! I could have had something made custom in half that time, probably nicer and cheaper.
Thanks for letting me vent :)
Tammy,
Mom-to-be Mar 8, 2003!