kapow
06-10-2003, 07:50 AM
My insurance company has a very generous policy for new parents. For expecting parents get their pre-admission certification in their first trimester, they send you lots of info (including a copy of "What to Expect etc." ) and, as a nice bonus, a free car seat.
I'm due in three weeks. So where's my car seat? Well, let's see. When we called in December, they told us we'd get the car seat in April or May. How nice! So, come April, I call up to see if I can get an update on the mailing date. Instead, the competent customer service person with whom I spoke re-enrolls me in the program. Of course, since it's no longer my first trimester, I am no longer eligible for a free car seat. So I am told in May when I get a second pre-admission certificate in the mail.
Oh no, I don't think so.
So after straightening out the ins. company on the date on which I pre-certified (those pre-cert forms are so handy), they start to scramble on when they will mail the car seat. Turns out that there's one guy who deals with the car seats. I've called about six times since April, spoken to six wise souls who say they'll email this guy, or call this guy, and promise the car seat will be delivered before I give birth.
I'm due in three weeks. So where's my car seat?
I can afford to go buy a car seat if I have to. But I haven't researched car seats, so it will take a bit of time to figure out which one is best. And also it's the principle of the thing - their benefit policy includes a free car seat, and the only reason I don't have it is because their customer service people have screwed up their own process each and every time I have called.
I admit this is a nice insurance problem to have, all things considered. But still, I could really do without this annoyance! Just send me the f*&##$*& car seat already, fools :)
I'm due in three weeks. So where's my car seat? Well, let's see. When we called in December, they told us we'd get the car seat in April or May. How nice! So, come April, I call up to see if I can get an update on the mailing date. Instead, the competent customer service person with whom I spoke re-enrolls me in the program. Of course, since it's no longer my first trimester, I am no longer eligible for a free car seat. So I am told in May when I get a second pre-admission certificate in the mail.
Oh no, I don't think so.
So after straightening out the ins. company on the date on which I pre-certified (those pre-cert forms are so handy), they start to scramble on when they will mail the car seat. Turns out that there's one guy who deals with the car seats. I've called about six times since April, spoken to six wise souls who say they'll email this guy, or call this guy, and promise the car seat will be delivered before I give birth.
I'm due in three weeks. So where's my car seat?
I can afford to go buy a car seat if I have to. But I haven't researched car seats, so it will take a bit of time to figure out which one is best. And also it's the principle of the thing - their benefit policy includes a free car seat, and the only reason I don't have it is because their customer service people have screwed up their own process each and every time I have called.
I admit this is a nice insurance problem to have, all things considered. But still, I could really do without this annoyance! Just send me the f*&##$*& car seat already, fools :)