DoNotUseTheBabyOutlet Com
07-30-2004, 02:47 PM
I ordered a bassinet from thebabyoutlet.com on July 9 and had a ton of trouble with them! I ended up cancelling my order on July 12 (the next business day). I called to find out if I would receive a cancellation number or some confirmation through email. Thomas (the only person that I have ever been able to talk with there...call and you will get him too) said that they do not send cancellation confirmations. I stayed on him about it because the website never showed my order as cancelled! He tried to blame it on my machine saying that maybe I needed to clear my cookies. He said that it was definitely cancelled and I shouldn't worry about it. I asked him if I could have them delete my account information from their records because I would never be using them again!! He said they could not do that because they archived their records in case of a dispute...Well, they HAVE A DISPUTE!! On the 27th of July THEY CHARGED MY DEBIT CARD!! I called him and he said that he would contact the credit dept. and they would remove it IF the order wasn't supposed to be filled. The credit dept. was conviently closed, big surprise! I asked how long it would take and he said 7-10 days...I'm supposed to sit around and trust them to take care of it while I might get overdraft charges for this unexpected charge. NO WAY!! I told him that I would go to the bank and file a dispute. He said, "If that's the way you want to handle it, then we'll just wait until we get paperwork from the bank!" I went to the bank and filed a dispute that day and they will stop any overdraft charges that might occur from it and Visa will handle the dispute. This guy even refused to give his last name. I wanted it for the bank dispute so they would know who I dealt with. DO NOT SHOP AT WWW.THEBABYOUTLET.COM !!!!