miki
08-02-2004, 12:11 PM
I ordered a bench from them for our house with no furniture. It came without legs. They said they would look for them and if they couldn't find a set to send me, they'd refund me what it would cost to buy a set myself locally. That refund was THEIR idea not mine. Then they said I should give them 14 business days to find these legs. I liked the bench, it was a good deal, and there was the possibility of getting a partial refund so I gave them the time.
I call every week for 3 weeks for an update. I priced a set of legs from a local shop that would have to special order them. I have this partial bench sitting in it's plastic in my house because I'm afraid to put it in the garage where the humidity might make it mildew and my crawler is constantly going over to pick at the plastic.
The 3 weeks is up. I call and they tell me they can only refund me with merchandise credit. Uh, that's not going to pay for legs for my bench. Or give them another 10 business days to look some more. Uh, no, you already had 3 weeks. If I had known I wouldn't get an actual money refund, I wouldn't have messed around for a month and would have returned the thing right away.
What a pain! Grrr. Now I have to arrange a UPS pick-up and await around for that.
I call every week for 3 weeks for an update. I priced a set of legs from a local shop that would have to special order them. I have this partial bench sitting in it's plastic in my house because I'm afraid to put it in the garage where the humidity might make it mildew and my crawler is constantly going over to pick at the plastic.
The 3 weeks is up. I call and they tell me they can only refund me with merchandise credit. Uh, that's not going to pay for legs for my bench. Or give them another 10 business days to look some more. Uh, no, you already had 3 weeks. If I had known I wouldn't get an actual money refund, I wouldn't have messed around for a month and would have returned the thing right away.
What a pain! Grrr. Now I have to arrange a UPS pick-up and await around for that.