hellokitty1
08-19-2004, 11:13 AM
I am so mad at Gymboree right now. I was surfing last Thursday 8/12 and ended up placing an order. The site said it would take three business days to deliver.
It's Thursday 8/19 and NOTHING. So I get online and track it. Fedex shows it was delivered yesterday to some address I don't even know and signed by someone I don't know. So I call FEDEX and they tell me that it was delivered to the the adress on the package. So I call Gymboree and they tell me the story of inflation and how fedex raised rates so now they ship to the post office and the post office ships it to my house.
So I respond that they need to update their website accordingly and not post "three days" as the delivery time. So then they tell me the revised shipping timeframes to which they haven't met either. They tell me that it should take two days for fedex to get to the post office. And I tell her that it has taken 4! And then when I ask about the post office delivery, she says it's another 1-5 days. 1 to 5 days???????????????????? Are you kidding me? I could go by foot to the post office and get there and back faster than 5 days. So then I ask how to track now that the fedex is over and she says it's some other number less the last five digits so i go to usps.com and and can't find it. call gymbo back again and they can't track it either so they can't help me. So now I just have to wait another 1-5 days for it bc the post office won't let me pick it up.
ARGH. I was going to the COF this weekend and thinking i might need to make exchanges for size and mybe even get a price adjustment but i may not even have it in time!
I am so mad!!!!!!!!!!!!!!!!!!!!
It's Thursday 8/19 and NOTHING. So I get online and track it. Fedex shows it was delivered yesterday to some address I don't even know and signed by someone I don't know. So I call FEDEX and they tell me that it was delivered to the the adress on the package. So I call Gymboree and they tell me the story of inflation and how fedex raised rates so now they ship to the post office and the post office ships it to my house.
So I respond that they need to update their website accordingly and not post "three days" as the delivery time. So then they tell me the revised shipping timeframes to which they haven't met either. They tell me that it should take two days for fedex to get to the post office. And I tell her that it has taken 4! And then when I ask about the post office delivery, she says it's another 1-5 days. 1 to 5 days???????????????????? Are you kidding me? I could go by foot to the post office and get there and back faster than 5 days. So then I ask how to track now that the fedex is over and she says it's some other number less the last five digits so i go to usps.com and and can't find it. call gymbo back again and they can't track it either so they can't help me. So now I just have to wait another 1-5 days for it bc the post office won't let me pick it up.
ARGH. I was going to the COF this weekend and thinking i might need to make exchanges for size and mybe even get a price adjustment but i may not even have it in time!
I am so mad!!!!!!!!!!!!!!!!!!!!